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Aztil Air Conditioning - Poor customer service

Do not show up for appointments, I called they say someone is on their way no one shows up , no one calls back when my contract for service is up I will no longer use them this is not the first time thi has happened. I believe they are over priced, and take advantage of senior woman.
1.3
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
#1225966
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Called they did not return my call paid for a service plan. Called on the day of appointment ,they told me someone was on there way. No one showed up waited all day. This is not the first time this happened. When my plan expires I will not renew with them. They are...
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#1225962
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Aztil Air Conditioning has been a problem for me unfortunately since the beginning. The company sold me a service agreement along with a new air conditioning unit that stated they could repair appliances; they were unable to complete the repair when an appliance failed...
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#1221591
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Aztil finally resolved my problem with the help of some talented techs who looked for and found the leaks. We had complained regularly that the room temperature in one zone was not acceptable, especially the bedroom where the night temperature was between 73 and 75...
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4.5
I liked
  • Solution to my problem was perfect
#1221281
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I have been with and have a service contract with Aztil since 2009. They were fine for a few years, until recently. I had called because the blower was not working and there was condensation coming from my air handler, so they came out ( several hours late). The...
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1.4
I didn't like
  • Poor customer service and not being honest
#1191189
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Aztil Air Conditioning - False promises

Did they say 24 hour service? Baloney. I’ve been calling the given number many times this Sunday morning, for advice re the new thermostat they installed several days ago. Despite their claim of 24 hour service and despite the 400$ Service contract that we bought from them, no one answers the phone!
1.9
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Turnaround Time
Value for money
Warranty
#1173417
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Don't make the same mistake I did. Unfortunately, during a routine service call, the technician scared the heck out of me with claims of black mold flowing through my system, fluid leaks, and resultant wood rot. I should have told him to close up the unit, which was...
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1.0
#1139961
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In April 2017, I purchased a "service contract" and it has been basically a paid sales contract. They have come to my home twice and each time conned me into buying something. First time, it was a zinc ball that was supposed to stop rust for about $150. The second time...
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#1131788
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A/C DOESN'T WORK...INSTALLATION NOT COMPLETE...GOING ON 3 MONTHS...{{Redacted}}
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#1127474
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On October 26, 2017 I called for 6 month check up on Air Conditioner. The service was done the same day I called, within one hour of designated time spread. The technician (Edward) listened to the A/C problems that I was concerned with and repaired everything in a...
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4.1
I liked
  • Customer service
#1121337
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