Aztil Air Conditioning Reviews | aztilac.com @ PissedConsumer

Janeece Qlm

Janeece Qlm |

Delray Beach, Florida

They do not honor service contracts

Oct 31, 2023

1.0

I purchased a 2-year service contract with this company, but they will not answer the phone or return messages, so I cannot make an appointment. This has been going on for 3 months.

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User's recommendation: Do not buy a contract from them

Anonymous

Guest-5051230

Palm Beach Gardens, Florida

Very poor emergency service

Sep 04, 2023

1.7

Required several calls to get an emergency appointment. Technician promised to come at certain time and never showed up. Another technician came but did not have needed supplies with him. Remote answering service could give me no information about my time for service and could not tell me where I was in the technicians schedule.considering that I have a contract the service is terrible.

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User's recommendation: Find another ac contractor

NICOLAS A Pyc

No response whatsoever for my more than 6 hours call for service

Aug 29, 2021

1.3

Updated by user Aug 29, 2021

Seven hours after my first service call, no one has called or shown up.

Original review Aug 29, 2021

Aztil installed a no brand A/C unit more then 2 years ago. I have to call Aztil several times since then, ,and most to the times they responded within a reasonable time. Today I called for more than 6 hours, starting at about 1:00 PM, whit no response at all until now, 7:45 PM. My house is now at more than 90 degrees, No calls or apologies so far I will not advise any one to deal with Aztil N.J.Arena, Delray BeachStay away from Aztil.. Azt

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Cons:

Unreliable and are liars
Poor customer service and not being honest
Company operates without integrity

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away from Aztil!

arthur c Qlg

Never showed up after making 3 appointments

May 30, 2021

1.0

ST UNDI called to make an appointment for my bi-yearly AC checkup. I waited from 9-12 noon. No one showed . Called again....no show. Called a 3rd tie .They said they'ed be there between 9-12. I got a call at 8:30 am to verify. They said they would be there SOON. No one showed again. I'm fed up!

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Cons:

Unreliable and are liars

Preferred solution: Let the company propose a solution

User's recommendation: Do Not Use !

LindaJoyce Z

Treated rudely over the phone. No show for service calls or extremely late and no phone call to advise

May 28, 2021

After moving to Florida this past year, we used Aztil for AC maintenance twice, purchased a service contract, had appliance repair and then spent over 6k to install a new air conditioning unit. I am disgusted by the customer service.

People call from the office and schedule appointments. Then on the day of the appt., when I call to reconfirm, I am told (this has happened 3 times) that we are not on the schedule. Several times the person answering the phone has been rude and unpleasant. Twice for service they have been late, past the 4 hour window.

No call to advise as a mere courtesy. Today, after I went to the trouble of clearing out the walk in closet so that a part that was NOT in when the new AC was installed could be put in place, the service manager was a no show. It is as if our lives do not matter and we can prep and then wait almost 6-7 hours. A no show?

Really? To be held hostage is not an option, there are other companies out there if Aztil doesn't value their customers.

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Pros:

Installers are good

Cons:

Poor customer service and not being honest
Poor service

Preferred solution: Deliver product or service ordered

Raul D Umh

No Service Resolution

Aug 30, 2020

1.0

Aztil Air Conditioning - No Service Resolution

Aztil Air Conditioning - No Service Resolution - Image 2

1. Three days with a new broken air conditioning system and still no resolution. WORST SERVICE DELIVERY EVER. 2. Last night system didnt cool at all after yet another tech service ll. 3. This is unacceptable, 90+ degrees with small kids. 4. Need URGENT unit replacement, cant wait another week without part when they only take two days for a full install. THERE IS NO EXCUSE. 5. Want to talk to their president, look for legal advice and fill out complaints on applicable forums. See photo illustrating our service records.

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Loss:

$500

Pros:

Home depot as aztil came refered by lowes

Cons:

Poor customer service and not being honest
Company operates without integrity
Unqualified techs

Preferred solution: REPLACE AC UNIT TODAY AND PAY FOR EXPENSES DUE TO INCONVENIENCE

User's recommendation: Don't contract this company ever, lack of management & common sense, consumer focus.

Anonymous

Guest-2233250

Never to use

Oct 18, 2020

1.0

Tried to sell me an air conditioning unit within 10 minutes of speaking to me.... I threw them out....$ 239 fix the problem they are scammers never ever use!

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Pros:

Ripoffs

Cons:

Dishonesty

User's recommendation: Go elsewhere

Anonymous

Guest-2156589

Pompano Beach, Florida

Tried to sell me coils for the ac unit. found out they were not needed

Sep 07, 2020

2.5

Tried to sell me coils for the ac unit; said the unit was not under warranty when I was told it was, and wanted to charge 2000 dollars for the work. A person recommended by someone else to check the ac unit said everything is fine. Aztil was originally contacted because the ac was not working. I have seen this "coil" issue on their website recently. Apparently, they have told other people that the coils need to be replaced.

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User's recommendation: dont use them.

Robert F Dyh

Failure to do timely repair

Jun 29, 2020

1.7

I called about a broken toilet. They said it would be three days before they could come. I have a contract that I paid $500.00 for. A smelly toilet was not important. I am 80 years old and had to go out in a bad coronavirus time to buy a $5.00 part which I fixed my problem with in 10 minutes. If I needed a new AC, they would have come ASAP because that was thousands of dollars to them. I have been a customer for 10 years but will not renew my contract or buy an AC from them when needed.D

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Cons:

Poor customer service and not being honest
Poor service
Company operates without integrity

Preferred solution: Apology

User's recommendation: Do not use this company!

Zigmund G

A dishonest company

May 27, 2020

1.0

Our experience with them has not been favorable. We initially paid for a service contract and paid an additional $500 for a split air conditioner for an outside room. Six months after Aztil knew it worked it stopped working. They said we needed new parts that they could not get. We called other companies that were able to get the parts. Aztil would not pro-rate the $500 and said they would extend our contract instead for another year. We never received a copy of that contract. The owner called today and went back on his word and refused to extend it. To go to small claims court would cost about $400 so its not worth suing. Aztil is not to be trusted.

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Loss:

$300

Preferred solution: Price reduction

User's recommendation: Do not use Aztil.

Mina B Quj

Dissatisfaction

May 30, 2020

I have had nothing but problems since they installed my new Air conditioning, they come and put Freon which is totally useless, changed a coil that had burnt out and a thermostat that was faulty, the temperature that keeps going up. Have piles of receipts to prove what they had done. I am totally dissatisfied and would never recommend this company. They should refund me the money i paid for their air conditioning and take it all away, so that i can use a reliable company that would not give me the anxiety that i am going through.

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Cons:

Poor service

Preferred solution: Give a complete new Airconditioning

User's recommendation: Please do not choose aztil

leonard l Rwk

Worked great for me.

Jan 08, 2020

4.0

My hot water tank broke and water was pouring out one of the fittings. I shut the water off and called Aztil and they had a guy out pretty quick to fix it. It couldn't be fixed and said he would be back tomorrow to change it out at 12 PM. Manny showed up right on time and did a real nice job. Very happy with the great service. Thank you Aztil for the quick response and the great Tech. L. Lopez

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Reason of review:

On time delivery

JUDITH D Cag

Boynton Beach, Florida

Would greatly recommend them. Had them for years.

Dec 29, 2019

5.0

Last night at 7P.M. my air conditioner stopped working. Called and left a message. At 6:30 A.M.today Sunday they called and said someone would be at my house by 10:00 am.Lazaro arrived before 10.00 and took care of the problem. He was great, very nice and knew just what to do. If I need help again I will ask them to send Lazaro. Judi and Mark Dobro,

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Reason of review:

Good customer service

Harry B Rvb

Terrible service, avoid!

Sep 09, 2019

1.0

I entered a request online for their $28.00 tune-up, got no response so I called a few days later and they had no clue who I was, also changed price to $34.00. I made an appointment for Saturday between 10 AM - 1 PM, I called that morning to confirm, was told they would be over soon... nothing. I called Monday morning, they again acted like they had no idea who I was, put on hold and the call dropped. Incompetent.

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Loss:

$100

Cons:

Poor service

Reason of review:

Poor customer service

Preferred solution: Warn other customers

Deborah B Bgu

No show, no call on service appt - 09/8/2019 - Horrible customer service

Sep 08, 2019

Updated by user Sep 10, 2019

Original review Sep 08, 2019

We scheduled a service appt for Saturday 09/07/2019. They scheduled us for between 10:00-1:00. When they hadn't arrive by 1:00, we called to confirm they were coming and were told "yes, they are very near you." No call, no show all day long we waited for them. Horrible customer service. Harry/Debbie Beracha, Pompano Beach, Florida.

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Cons:

Poor customer service and not being honest
Do not show for their service appts

Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

Adrienne B Hoj

West Palm Beach, Florida

Attention Consumers

Aug 12, 2019

1.0

Check out the 32 complaints on Better Business Bureau regarding Aztil Air Conditioning. Watch for mine as it will be 33.

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Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

Contact Information

Website:

www.aztilac.com

Mailing Address:

2540 S Military Trail

West Palm Beach, Florida 33415

United States

Phone:

(888) 440-9063

Contact Aztil Air Conditioning Customer Service

About

Summary

Aztil Air Conditioning is narrow-specialized company that focuses on selling air conditioning goods. It is headquartered in West Palm Beach, FL and has been in business for over 15 years. The company operates across the Southern region of the United States. Aztil Air Conditioning provides many different services like air conditioning repair, air conditioning replacements, air conditioning maintenance, air conditioning installation and many more. On top of that Aztil Air Conditioning sells various goods such as air conditioners, coolers, UV lighting, AC filtration systems, AC products and others.

Aztil Air Conditioning is ranked 32 out of 354 in Heating, Cooling and Air Conditioning category

Area Served

USA

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Aztil Air Conditioning

Aztil Air Conditioning Overview

Media from reviews

Top Aztil Air Conditioning Reviews

"Worked great for me."

"They do not honor service contracts"

They do not honor service contracts

Very poor emergency service

No response whatsoever for my more than 6 hours call for service

Never showed up after making 3 appointments

Treated rudely over the phone. No show for service calls or extremely late and no phone call to advise

No Service Resolution

Never to use

Tried to sell me coils for the ac unit. found out they were not needed

Failure to do timely repair

A dishonest company

Dissatisfaction

Worked great for me.

Would greatly recommend them. Had them for years.

Terrible service, avoid!

No show, no call on service appt - 09/8/2019 - Horrible customer service

Attention Consumers

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